Edinburgh Airport Taxi (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect the following types of personal information:
Contact details: Name, email address, phone number.
Journey information: Pickup and drop-off addresses, date and time of travel.
Payment information: Payment card details (processed securely via Stripe).
Flight details: Flight numbers for airport transfers.
Special requirements: Child seat requests, accessibility needs, pet travel.
We use your personal information to:
Process and fulfil your booking requests.
Communicate with you about your journey.
Process payments securely.
Provide customer support.
Improve our services.
Comply with legal and regulatory requirements.
We process your data based on:
Contract: To fulfil our booking agreement with you.
Legal obligation: To comply with licensing and transport regulations.
Legitimate interests: To improve our services and prevent fraud.
Consent: For marketing communications (where applicable).
We may share your information with:
Our drivers: To complete your journey.
Payment processors: Stripe for secure payment processing.
Email service providers: To send booking confirmations.
Legal authorities: When required by law.
We do not sell your personal information to third parties.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 6 years for tax and regulatory purposes. You may request deletion of your data at any time, subject to legal retention requirements.
We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure servers, and access controls. Payment information is processed through PCI-DSS compliant systems.
Under UK GDPR, you have the right to:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate information.
Erasure: Request deletion of your data.
Restrict processing: Limit how we use your data.
Data portability: Receive your data in a portable format.
Object: Object to certain processing activities.
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We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.